Frequently Asked Questions
Answers to the questions we hear most.
General
Where is Hanover Bikes located?
Hanover Bikes and Fitting is located at 10380 Mastin Street in Overland Park, KS 66212. We’re in the strip mall behind Security Bank, between Miller Marley and Champions Martial Arts.
What are your hours?
We’re open Tuesday through Friday from 10 AM to 6 PM and Saturday from 10 AM to 5 PM. We’re closed on Sunday and Monday.
Do I need an appointment?
Walk-ins are welcome for repair and sales. Bike fittings are by appointment only — call us at (913) 363-9933 or email shop@hanoverbikes.com to schedule.
What makes Hanover Bikes different from other bike shops?
We’re a small team with over 40 years of combined experience — a master mechanic, a fitter with an occupational therapy background, and an engineer. Every customer gets personal attention from the people doing the work, not a sales floor associate. We’re not trying to be the biggest shop — we’re focused on being the best at service, fitting, and repair.
Who works at Hanover Bikes?
Jeff Shipman is the owner, manager, and master mechanic with 15+ years of experience. Mike Irwin is our head fitter with an occupational therapy background. Bob Schroeder is a fitter and repair technician with an engineering background.
Fitting
What is a professional bike fitting?
A professional bike fitting is a hands-on session where our certified fitters assess your body, riding style, and goals to optimize your bike’s setup for comfort, efficiency, and injury prevention. We use a manual, body-aware approach — not just computer measurements.
Who does the bike fittings at Hanover?
Mike Irwin leads our fitting program. He has an occupational therapy background and specializes in challenging fits, including injury prevention, recovery, and disability accommodations. Bob Schroeder, an engineer, also performs fittings with a precision-driven approach focused on rider comfort.
What types of bike fittings do you offer?
We offer Comfort, Road, Tri, Mountain, Tandem, Spin Cycle, Recumbent, and Consultation fittings. Not sure which one you need? Start with a Consultation and we’ll recommend the right path.
How much does a bike fitting cost?
Contact us for current fitting pricing — call (913) 363-9933 or email shop@hanoverbikes.com. We offer a Saddle Test Ride Program so you can find the right saddle as part of your fit.
How is your fitting different from a Retül fit?
Our fitting is manual and body-aware, informed by occupational therapy knowledge of how the body moves, compensates, and fatigues. Rather than relying primarily on computer-based 3D measurements, we assess each rider individually — which is especially important for injury prevention, recovery, and riders with unique physical needs.
E-Bikes
Are you a Velotric dealer?
Yes — Hanover Bikes is an official Velotric Showcase Store, carrying the full model range including the Discover 3, Nomad 2, and Fold 1 Plus. We’re one of the few Showcase Stores in the Kansas City metro. Come in for a test ride.
What e-bike brands do you carry?
We carry Velotric (as a Showcase Store with the full lineup), Lectric, and Rad Power Bikes. We also service all e-bike brands, including those we don’t sell, as a certified Shimano STEPS and Bosch service center.
Can you service my e-bike even if I didn’t buy it here?
Absolutely. We’re a certified Shimano STEPS and Bosch e-bike service center. We service all e-bike brands regardless of where you purchased them — diagnostics, motor service, battery health, firmware updates, and general repair.
Do you offer e-bike test rides?
Yes. As a Velotric Showcase Store, we have the full model range available for test rides in store. Call ahead or stop by during business hours — no appointment needed for test rides.
Repair & Service
What kind of bike repairs do you do?
We handle everything from basic tune-ups to complete rebuilds. Jeff Shipman has over 15 years of hands-on mechanical experience. We also specialize in e-bike repair with Shimano STEPS and Bosch certifications.
Do I need an appointment for repairs?
No — walk-ins are welcome for repairs and service. Just bring your bike in during business hours.
Do you build custom bikes?
Yes. Jeff handles custom builds from component selection through final assembly, tailored to your riding style and body geometry.
Brands
What bike brands do you carry?
Our e-bike brands include Velotric (Showcase Store), Lectric, and Rad Power Bikes. We also carry State Bicycle Co. and Frey Bike for traditional bikes. Our inventory includes approximately 75+ bikes across electric and traditional models.
Are you an authorized Frey Bike dealer?
Yes, Hanover Bikes is an authorized Frey Bike dealer in the Kansas City metro area.
Do you carry State Bicycle Co.?
Yes, we’re an authorized State Bicycle Co. dealer. Our selection ranges from entry-level bikes like the Klunker to high-end options like the Carbon All-Road.